CATHARINE MARTIN: INSIDE JANE APP’S AI SCRIBE | EP 170
You have heard about AI everywhere, and now it is being used within EMR services. If you feel unsure about this topic or you want to learn more, then definitely play this episode and join us for the conversation!
In this podcast episode, Catharine from Jane App and I discuss how Jane App incorporates AI into their EMR, including some general best practice guidelines about how you can use to use Jane’s AI Script services ethically and safely in your practice.
Jane is an all-in-one health and wellness practice management platform designed to be helpful to you, no matter how or where you practice. Available online and on any device, Jane offers branded online booking, beautiful scheduling, insurance management, customizable charting, online intake forms, patient reminders, integrated payment processing, online appointments (telehealth) and more! Use the code FEARLESS at signup to receive your first month completely free!
MEET CATHARINE
Catharine Martin is the Privacy and Compliance Manager at Jane App, where she plays a key leadership role in shaping and overseeing the company’s privacy and regulatory strategies. With a strong background in data protection and compliance, she works closely with healthcare practitioners to ensure their practices meet evolving privacy requirements while also finding practical ways to reduce administrative burden.
Beyond her work at Jane, Catharine is also a dedicated Pilates instructor, bringing the same focus and discipline to her teaching as she does to her professional work.
Learn more about Catharine on her LinkedIn profile.
In This Episode
- Working with Jane App
- AI Scribe
- AI in client diagnostics
- It is all up to you
- Jane’s appearance in The Globe and Mail
Working with Jane App
Catharine, 20 years ago, after giving birth, had a radical and unexpected medical event that left her in a brief coma, experiencing multiple organ failure.
However, due to her incredible doctors, her strength, and a lot of luck, she survived and kept all her organs, without needing any transplants, and went on to make a full recovery.
How did this bring her to work for Jane App?
‘I had nothing but time to observe healthcare professionals in their element! I was incapacitated for weeks on end in the hospital … I was in awe of watching these folks dedicate their lives to helping other people. So selfless. I considered these people heroes, and they helped me survive … So Jane’s mission of helping the helpers, it means a lot to me.’ – Catharine Martin
After what Catharine went through, she felt so drawn to Jane App’s vision to “Help the helpers”, that she started working for the company to further their mission.
AI Scribe
Jane App offers an AI scribe feature. It essentially charts notes from your sessions with clients in your own voice.
‘It will continue to change and improve because we’re in early days with it, but it is secure and ready to explore.’ – Catharine Martin
Jane secured a third-party vendor who is known for their robust privacy practices, which are all compliant with the required ethical laws and privacy legislation, to help them integrate the AI tool.
‘We recommend reaching out to your regulatory body as well, because guidance can differ between disciplines and regions. So, while it’s available, do that double-check with your college and discipline to make absolutely sure that that’s an acceptable way to do your charting.’ – Catharine Martin
AI in client diagnostics
‘As part of using Jane’s AI Scribe, therapy notes are included, but not diagnostic suggestions. As in, diagnostic suggestions are not coming from any AI-powered tool. Diagnostic suggestions are coming from a human, providing care to another human.’ – Catharine Martin
Even though Jane App makes use of AI in some of their service offerings, they are critical of making sure that it is being used ethically and appropriately, and only for admin-related tasks.
The care suggestions and client diagnostics will still only come from you, the client’s therapist, based on your sessions together.
‘[AI] can help you in your job, but it’s not taking over. We need you!’ – Catharine Martin
It is all up to you
With your Jane App subscription, when it comes to AI, it is all up to you. You don’t have to make sure of it, even though it is being offered to you.
You can easily opt in or out of using it within your Jane App subscription, hassle-free.
‘I’m a big fan of thinking through and even documenting your business objectives, the requirements of your discipline, and how patient and client data is used in your practice when delivering care. So then line that up against the AI tools that you’re considering. How can they help you achieve these objectives?’ – Catharine Martin
Also, consider the risk of any tool that you use when you are weighing up whether to use it or not.
Jane’s appearance in The Globe and Mail
Jane App made great headlines in one of The Globe and Mail’s articles for reaching a $1.8-billion valuation.
Jane App is looking to adopt AI on a grand scale by continuing to explore its benefits ethically to help more helpers.
‘We want to make life easier for you and your practices at the end of the day, and we want to be thoughtful in developing our features … Our focus is on practical and secure solutions for practitioners, allowing you to be your best, fearless selves!’ – Catharine Martin
Connect With Me
Resources Mentioned and Useful Links:
Ep 169: Rachel Brennan: Keeping Connection in an Online Group Practice | EP 169
Learn more about the tools and deals that I love and use for my Canadian private practice
Sign up for my free e-course on How to Start an Online Canadian Private Practice
Jane App (use code FEARLESS for one month free)
Get some help and freebies on your website with WordPress!
Learn more about Catharine on her LinkedIn profile
Rate, review, and subscribe to this podcast on Apple Podcasts, Spotify, Amazon, and TuneIn
About Jules Smith
Jules Smith, MEd, RCT, CCC is a registered Counselling Therapist who owns a group private practice in Halifax, Nova Scotia. They are also the owner of Fearless Practice Consulting and hosts the Fearless Practice podcast. Through the Fearless Practice podcast, they provide invaluable insights and practical advice on starting and growing a successful Canadian private practice.
Jules also has written articles for the Canadian Counselling and Psychotherapy association. You can learn more at www.ccpa-accp.ca/blog/.
