ALI TAYLOR: WHY YOU NEED A CANADIAN EMR FOR YOUR PRIVATE PRACTICE | EP 11
Today I speak with Ali Taylor, a multi-disciplinary clinic owner who struggled to find a beautiful and practical online booking and electronic charting software for her Canadian clinic. Her long-time friend, Trevor, built her a solution as part of the website. Other practices were interested in using this new tool and so they partnered to build a full online practice management solution, called Jane App.
I use Jane App in my Canadian Private Practice and I am so excited for Ali to share with us what she has learned about running her practice on the cloud, as well as the lessons from over 20 000 practices around the world who transitioned to the cloud and are now part of the Jane community.
Jane is an all-in-one health and wellness practice management platform designed to be helpful to you, no matter how or where you practice. Available online and on any device, Jane offers branded online booking, beautiful scheduling, insurance management, customizable charting, online intake forms, patient reminders, integrated payment processing, online appointments (telehealth) and more! Use the code FEARLESS at signup to receive your first month completely free!
MEET ALI TAYLOR
Ali owns a multi-disciplinary clinic in North Vancouver, BC, which she opened in 2011. At the time she struggled to find beautiful and practical online booking and electronic charting software for her practice, and so (her now co-founder) Trevor built her a solution as part of her website. Other practices were interested in using this new tool, and so Trevor and Ali partnered to build out a full online practice management solution called Jane. Ali is excited to share what she’s learned about running not just her practice “on the cloud” but also lessons from the over 20,000 practices around the world who transitioned to the cloud and are now part of the Jane Community.
In This Episode
- Finding a solution to the problem
- Supporting Canadian small businesses by helping the helpers
- The 4 main components of Jane App
- Technology adoption in mental health
- Canadian Cloud-based practice management software
Finding a solution to the problem
In 2011 when Ali was opening her own Canadian clinic in Vancouver, BC, she knew that she needed a way for people to book online appointments easily. There was no such software that existed. Trevor, Ali’s friend (who is now the co-founder of Jane) was building her website and she kept on showing him what she needed and wanted. In the space of 6 weeks, he built a solution into Ali’s website and this became the framework for the Jane App.
Supporting Canadian small businesses by helping the helpers
Ali had initially thought about franchising her Canadian business, but decided against it and further ventured down the software development area. Her reasoning for this was that it’s so lonely being a clinic owner and the idea of working with a partner was really appealing to her.
‘One of the things I love so much about what I do now with Jane is that we get to support a layer of businesses and a layer of small business owners that don’t get a lot of support in other places.’ (Ali Taylor)
Small business owners don’t get heard very often, and therefore there is not a lot of support for them. Jane’s mission is to help the helpers and solve the problems they are facing by offering solutions that can improve the way they run their private practices.
The 4 main components of Jane App
Jane allows you to book, chart, schedule, invoice, process payments, and run your whole practice online.
‘Sometimes I call it business in a box because it should be able to run your whole practice.’ (Ali Taylor)
- Billing (including insurance billing)
- Online booking
Technology adoption in mental health
At the time, Ali and her team expected Canadian mental health practitioners to be a year or two away from wanting to adopt an online platform. They started building telehealth and a few new features that would be beneficial to mental health practitioners, but then the pandemic hit and it jump started this technology adoption. Within two weeks Jane App offered telehealth and at no cost at all!
Canadian Cloud-based practice management software
The evolution of practice management software is so fascinating when you think about the fact that you used to have a scheduler that would sit at the front desk and only your administrator person would use it and all they would do is schedule appointments on it, and maybe do some billing.
But now, in this cloud-based world, your patients have access to it to book appointments, practitioners have access to it for charting, your admin staff or VA can access it and your accountant can pull reports out of it.
An added bonus is that Jane App is PIPEDA & HIPAA compliant. If you have a Canadian private practice, it’s important to choose a Canadian EMR like Jane because their servers (where your information is stored) are in Canada. Choosing an EMR that is not Canadian can put your clients information at risk. Other governments’ policies are different from Canada so they may be able to access your client’s private information if they wanted to (like in the States). Plus, BC and Nova Scotia require you to have a Canadian EMR. Jane, offers online booking, charting, scheduling, secure video, and invoicing on one secure, beautifully designed, Canadian system.
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Resources Mentioned and Useful Links:
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Julia Smith, MEd, RCT, CCC, is the owner of Fearless Practice. She specializes in consulting with Canadian counsellors and therapists who want to start a private practice. She also owns a private practice in Halifax, Nova Scotia where she helps teenagers and adults who want to be confident and happy but are feeling weighed down by anxiety, stress, and depression. She also blogs for the Canadian Counselling and Psychotherapy Association. You can read more articles about Canadian counselling and psychotherapy at www.ccpa-accp.ca/blog/.