ANABELI JACKSON: SECURE EMAIL SOLUTIONS FOR CANADIAN THERAPISTS | EP 186
As a Canadian therapist in private practice, you are probably often needing to send and receive sensitive, private information. How often have you worried about these documents’ security and safety? What should you do to secure email communications and keep unnecessary stress at bay?
This is where Hushmail comes to the rescue. For less than $20 CAD per month, you can completely insure, assure, and secure your entire email inbox, including your forms and signatures. They pride themselves on security and simplicity, leaving you with a solution that you can start using right out of the box from the minute to sign up.
In this episode, I chat with Anabeli about everything to do with Hushmail. We answer your questions and provide clear solutions to help you start 2026 with both digital email security and peace of mind.
Are you a Canadian therapist and looking for a secure, PIPEDA-compliant way to email with clients and collect sensitive information? Well look no further than Hushmail.
Hushmail is a Canadian based email service provider that offers:
✅ Encrypted emails — to keep client communications private
✅ Secure web forms and e-signatures — perfect for intake, consent, and more
✅ Full compliance — built for HIPAA, PIPEDA, and other privacy standards
Monthly plans only start at $16.99 CAD and when you use this link you get one extra month FREE!
Give Hushmail a try and see how easy secure communication can be!
MEET ANABELI
Anabeli Jackson is the Marketing Manager at Hushmail, where she leads content strategy and helps therapists understand secure communication with clarity and confidence. She focuses on removing the overwhelm from topics like encryption, compliance, and secure communication so clinicians can protect client trust and stay compliant with confidence. Anabeli has been with Hushmail since 2014 and brings a strong foundation in communication and marketing. Her work supports mental health providers across Canada and the U.S. who depend on Hushmail to communicate securely with their clients.
Learn more about Anabeli on her LinkedIn profile.
In This Episode
- What is Hushmail?
- Why Canadian therapists should use Hushmail
- What encryption is and why you need to use it
- How you can get started with Hushmail
What is Hushmail?
‘Hushmail is a secure email platform … built specifically for healthcare and therapy practices. It lets you send and receive secure, encrypted emails, and it helps you build secure forms where you can collect information securely with legally binding signatures – and it’s all in one place.’ – Anabeli Jackson
The two cornerstones of Hushmail are focused on client and clinician security when sending sensitive emails and documents online, and simplicity since you don’t need to do any tech implementation yourself!
These essential emails and documents are securely sent and kept private and secure by using encryption to protect them.
Why Canadian therapists should use Hushmail
You may be asking: Why should I pay to use Hushmail instead of the available, free services?
The answer is this: Canadian therapists handle highly sensitive information from multiple clients. Using a free email provider simply does not provide enough security and protection, while Hushmail guarantees it.
‘We make it really practical to have [your client’s private information] safeguarded, because encryption is the one step … that you can put in place to have your information secure … So [Hushmail] supports federal law, but also with provincial privacy laws.’ – Anabeli Jackson
Hushmail provides the security that you and your clients need to send private information without concern in an easy, simple way. Plus, it is a Canadian company that is PIPEDA and HIPAA compliant!
What encryption is and why you need to use it
Encryption is essentially a method of scrambling the information contained in emails and documents so that it cannot be understood by any third party, other than the intended recipient.
With Hushmail, you have a key that both scrambles and unscrambles the message which only you and your client has access to.
‘[Encryption] is relevant because nowadays the online risk and cyber security … there’s a lot of bad actors out there, and you don’t want this information out there. You don’t want this information to be seen by people who are not the intended recipients. So, encryption is a very easy way to protect that information.’ – Anabeli Jackson
How you can get started with Hushmail
Take the step now to secure your communications with clients, and save both them and yourself the stress and anxiety of worrying whether the information is safe.
And with Hushmail, that peace of mind will not break the bank. For purely email purposes, you can get Hushmail for $16.99 CAD. If you want to include the forms and signatures, it is $24.99 CAD.
If you are listening to this episode and want to try Hushmail out, click this link to sign up with Hushmail and get your first month entirely free of charge!
Connect With Me
Resources Mentioned and Useful Links:
Regan Swerhun: Expanding Private Care to Northern Communities | EP 185
Learn more about the tools and deals that I love and use for my Canadian private practice
Sign up for my free e-course on How to Start an Online Canadian Private Practice
Jane App (use code FEARLESS2MO for two months free)
Get started with Hushmail here and get one month for free!
Learn more about Anabeli on her LinkedIn profile
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About Jules Smith
Jules Smith, MEd, RCT, CCC is a registered Counselling Therapist who owns a group private practice in Halifax, Nova Scotia. They are also the owner of Fearless Practice Consulting and hosts the Fearless Practice podcast. Through the Fearless Practice podcast, they provide invaluable insights and practical advice on starting and growing a successful Canadian private practice.
Jules also has written articles for the Canadian Counselling and Psychotherapy association. You can learn more at www.ccpa-accp.ca/blog/.
